Your Opportunity:
Assistant Store Manager
Speedy Cash
Knoxville, TN
As an Assistant Store Manager (ASM), you’ll support our customers through real financial needs while gaining hands-on experience running a store. You’ll develop your leadership skills in real-time by driving account management, customer outreach, and risk management. It’s performance-driven, people-first, and packed with growth potential. If you’re ready to build your confidence, learn the business, and move up quickly with a Company that invests in your future, you just found your next step.
What We Offer:
Compensation
The hourly wage for the position is $16.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.
Benefits & Perks*
- Paid on-the-job training and a comprehensive new hire program.
- Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
- Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.
- Enrollment in akeyholderprogram designed toestablishand enhance leadership potential for promotion.
- Performance-based career advancement.
- Educationalreimbursementprogram.
- Multiple coverage choices for medical insurance, allincludetelemedicine and medical spending account options (HSA/FSA).
- Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
- Company-Sponsored Life and AD&D Insurance.
- Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
- Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
- Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
- Paid time offthat grows with you, starting with12 daysin your first year.
- A relaxed, business casual dress code that includes jeans and sneakers!
*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governingplandocuments which should be consulted foradditionaldetails and eligibility requirements.
What We’re Looking For – Qualifications and Skills:
- A high school diploma or equivalent.
- Minimum one year’s experience in customer service, sales, or retail.
- At least 3 months of supervisory, key holder, or relevant leadership experience
- Excellent verbal and written communication skills.
- Proficiencyin using phones, POSsystem, Microsoft Office, and other computer systems.
- Must be at least 18 years of age (19 in Alabama).
- Background checkrequired. All background checks are conducted, and their results are considered,in accordance withapplicable law.
- The ability to meet the physical demands of this position, whichfrequentlyincludesremainingin a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.
Nice to Haves– PreferredQualifications and Skills
- Management experience in retail, conveniencestore, grocery,finance, service, or related industries.
- Experience incheckcashing, document verification, moneyorder processing.
- Bilingual(English/Spanish)is a plus and may berequiredfor certain locations.
- Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
What You’ll Do - Essential Duties and Responsibilities:
- Maximize customer success by offering financial services that fit their needs.
- Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, checkcashingtransactions and ancillary products.
- Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty.
- Oversee account management and recovery processes, including collection calls, whilemaintaininga focus on customer service to prevent loss and charge off accounts.
- Maintain customer information in the point of sale (POS) system with accuracy and integrity.
- Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures.
- Perform duties outside of the office, when applicable, includingon sitevehicle appraisals, store errands, and external marketing.
- Work to meet Company-set performance standards byleveragingbusiness-to-business partnership opportunities, obtaining referrals, andparticipatingin and hosting in-store and community events.
- Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cashdrawer.
- Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.Help conduct store audits, create reports, and compile financial data to further ensure compliance.
- Monitor andmaintaininternal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
- Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
- Conductadditionaltasks as directed by leadership.
- Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum,40 hoursperweek.**
**Store hours, schedules, and/or the minimum number of hoursrequiredfor this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiteraboutthe most up-to-date requirements.
Workplace Awards & Recognition:
We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer forfour consecutive yearsand have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek.
Our Purpose:
The Community Choice Financial® Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide ourcustomers, Team Members, andcommunities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial® Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.
Thinkyou’dthrive here? Learn more athttps://www.ccffamilyofbrands.com/explore-careers
The informationcontainedhereinis not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilitiesrequiredto do the job. The Company may, at its discretion, revise the job description at any time, andadditionalfunctions and requirements may be assigned by supervisors asdeemedappropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standardsrequiredto successfully perform the position.
Community Choice Financial® Family of Brands, including its subsidiaries and affiliates, (the “Company”) uses artificial intelligence (“AI”) tools toassistin its recruitment and hiring process.Read the AI Use Consent and Acknowledgement for more information.
Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In-store positions are in person only.
The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is anequal-opportunityemployer.
