Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Reporting to the Vice President, Delivery, the Project Director is accountable for the end-to-end delivery of contracted services for external clients, ensuring operational excellence, contractual compliance, and strong financial performance. This role serves as a strategic partner to clients, leads multi-site delivery teams, and drives continuous improvement across centralized operations.
The Project Director owns client satisfaction, SLA performance, risk management, and margin attainment for their portfolio and has overall responsibility for all Centralized Operations, including coordination across all major functional areas.
Key Responsibilities
Service Delivery & Client Management
- Lead delivery of contracted services to ensure full compliance with contractual obligations, SLAs, and performance metrics.
- Serve as the primary escalation point for clients, maintaining trusted executive-level relationships.
- Partner with clients to identify service improvements, operational efficiencies, and growth opportunities.
Operational & Financial Performance
- Drive operational profitability, cost discipline, and margin improvement across assigned programs.
- Own delivery P&L inputs, including staffing models, productivity assumptions, and volume forecasting.
- Ensure delivery operations meet internal governance, audit, and compliance standards.
Leadership & Talent Management
- Lead, develop, and coach Managers and cross-functional delivery teams.
- Establish clear performance expectations, conduct talent reviews, and drive accountability at all leadership levels.
- Build succession plans and strengthen leadership bench strength.
Governance, Risk & Compliance
- Maintain strong account governance, ensuring adherence to contractual, regulatory, and security requirements.
- Identify delivery risks early and implement effective mitigation plans.
- Partner with audit, compliance, and legal teams during client reviews and audits.
Growth & Transformation
- Support organic revenue growth through re-competes, add-ons, and scope expansions within defined thresholds.
- Champion continuous improvement, automation, and transformation initiatives to enhance quality, speed, and cost efficiency.
Qualifications
- Bachelor’s degree or equivalent experience.
- 10+ years of progressive experience in service delivery, operations, or client management roles; ideal candidates will have state child support or government experience at the Director level.
- Minimum of 2 years of delivery management experience within a comparable organization.
- Demonstrated success leading large, multi-site organizations.
- Strong experience managing client contracts, SLAs, financial performance, and escalations.
- Proven ability to lead effectively through complexity, ambiguity, and regulated environments.
- Proficiency with Microsoft 365 (Word, Excel, PowerPoint, Teams).
Preferred
- 5+ years of delivery management experience in a comparable organization.
- 5+ years of experience as a Project Director supporting Child Support SDU, Transaction Processing, Customer Support Services, Payment Processing, and/or Data Center Management.
Core Competencies
- Client Relationship Leadership
- Operational Excellence & Financial Acumen
- Risk, Compliance & Governance
- Talent Development & Organizational Leadership
- Strategic Thinking & Execution
Flexible Working
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:
- Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.
Working For You
Perks and rewards designed for you:
- Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
- Retirement Savings: We will support you as you save for your future.
- Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
- Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
- Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
- Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
- Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
Join Us
At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates.
We strive to create a culture where you can:
- Bring your authentic self to work
- Grow and thrive, both personally and professionally
- Make a difference with our clients, in our communities, and with the millions of people we support
When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $97,790 - $127,000.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.
