Essential Responsibilities
Event execution
? Own delivery of every catering and special event from the confirmed Banquet Event Order through setup, service, and breakdown, on the flight deck, in Steel Beach, and throughout the venue.
? Translate each BEO into a working execution plan: production timeline, floor plan, equipment and rental needs, staffing grid, and run-of-show.
? Be on site and on the floor during events, directing the service team and solving problems in real time so the guest experience holds up start to finish.
? Coordinate food production and timing with the culinary team, and manage food delivery, transport across the ship, and event setup.
? Serve as the day-of operational point of contact for the client and the sales manager once an event moves from booked to delivered.
Team leadership
? Recruit, train, schedule, and develop the catering service team, including event food service workers and bartenders.
? Build the labor schedule to match each event, staffing to the size and format while protecting labor targets.
? Train the team on service standards, presentation quality, safety, and responsible alcohol service.
Financial and operational control
? Meet food and labor cost targets for the catering operation and each event.
? Track catering revenue, expenses, and receivables accurately, and reconcile actuals against the BEO after each event.
? Manage inventory, equipment, rentals, and vendor coordination needed to execute the calendar.
? Ensure full compliance with food safety, occupational safety, environmental, and responsible-service policies, including local health and alcohol regulations.
