Patient Food Service Operations
? Manage daily food service operations in compliance with established standards and procedures.
? Lead and support patient service staff to ensure meals are accurately prepared, assembled, and delivered in a timely manner.
? Conduct regular patient and departmental rounds to assess service quality and address opportunities for improvement.
? Oversee diet office operations and the Service Ambassador program to ensure effective communication and service execution.
? Monitor, document, and enforce safety and sanitation compliance.
? Supervise tray line operations and/or room service programs to ensure quality, efficiency, and accuracy.
Leadership
? Leverage Aramark?s coaching model to engage, develop, and maximize team member performance.
? Recognize and reward employee contributions to build engagement and morale.
? Ensure individual and team performance consistently meets operational goals, service standards, and client expectations.
? Plan and lead daily team huddles to communicate priorities, reinforce standards, and drive accountability.
? Uphold safety and sanitation standards across all areas of operation.
Client Relationship Management
? Build and maintain strong client and customer relationships that support partnership and business objectives.
? Proactively identify client needs and communicate operational updates and performance outcomes.
? Deliver exceptional customer service aligned with Aramark?s standard service model.
Financial Performance
? Assist in the preparation, review, and maintenance of departmental financial statements.
? Support the achievement of client and company financial goals and performance targets.
? Utilize Aramark systems and processes to understand financial metrics, data trends, ordering, and inventory controls; educate teams on key drivers that impact cost and margin performance.
Productivity & Operational Excellence
? Drive operational efficiency through effective cost controls, labor management, and profit optimization.
? Ensure compliance with Operational Excellence fundamentals, including food quality and labor initiatives.
? Ensure team members are fully trained, competent, and equipped to execute their responsibilities.
? Supervise staff to maintain standards in production, quality, and operational controls.
Compliance & Safety
? Maintain a safe, healthy, and compliant environment for clients, customers, and employees.
Ensure compliance with all applicable policies, regulations, and laws, including safety, health, wage, and hour requirements.
