Sauna Master (Aufguss Performer)

BATHHOUSE • Philadelphia, PA, United States, PA, United States • 1d ago

JOB DESCRIPTION

Bathhouse is seeking a confident, guest-facing, and safety-oriented Sauna Master with strong leadership qualities to lead invigorating aufguss sessions and oversee the flow of the sauna experience. This position plays a highly visible role in shaping the guest journey, requiring exceptional customer service, clear communication, and the ability to calmly guide guests while maintaining a clean, safe, and well-managed sauna environment that promotes confidence and an elevated guest experience.

Extensive training is provided for this position.

RESPONSIBILITIES

Prepare and perform Aufguss rituals for our daily schedule.
Ensure that customers enjoy a well-thought-out and well-performed sauna experience.
Guide and inform guests on cold plunging and sauna sessions, educating them about the health benefits and safe practices associated with these activities.
Maintain dry, unobstructed floors and pathways to support guest safety, comfort, and relaxation.
Serve as a knowledgeable presence within the space, confidently answering guest questions about Bathhouse offerings with warmth, discretion, and professionalism.
Maintain the visual and operational standards of the amenities by promptly collecting used towels, water bottles, slides, and other guest items.
Observe and report any maintenance or functionality concerns within the amenities areas, submitting service tickets to the Facilities team as needed.

QUALIFICATIONS

Experience in dance, performance, martial arts, or other athletic or movement-related disciplines.
Experience in and enthusiasm for customer service.
Physical ability to perform in sauna temperatures (ranging from 175 - 185 degrees).
Reliable, punctual, and professional.
Strong verbal communication skills and a calm, guest-first demeanor.
Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays as needed.

COMPENSATION & BENEFITS

Compensation: $17/hour + gratuity
Medical, Vision, and Dental insurance available for full-time employees.
Complimentary unlimited admission to Bathhouse.
Three "Plus One" guest passes per month.
50% discount on services, retail products, and restaurant offerings.

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