Compensation Type: Yearly Highgate Hotels:
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Overview:
Step into the future of hospitality at The Atlas Hotel.
The Atlas, Boston’s first-of-its-kind hotel, is where local connection meets global inspiration, and hospitality intersects with thought leadership.
Join us at the ground floor of this brand-new hotel opening and help craft unforgettable moments at the intersection of research, hospitality, and inspiration—where every day is a first.
The Banquet & Events Manager is responsible for coordinating and supervising assigned group business after it is booked by the sales department, and through completion of the event or function, while maintaining profitable operations and high-quality products and service levels. He/she is expected to market ideas to promote business.
The Banquet & Events Manager is responsible forassisting in the management of all aspects of the operation of the Banquet department, and for assisting in ensuring successful events and functions in banquet operations.He/she is responsible for reducing employee turnover; Maintaining revenue and payroll budgets; and meeting budgeted productivity while keeping quality consistently high. The Banquet & Events Manager is also responsible for acting as a liaison between client and operating departments to ensure a successful meeting and to generate repeat business.
Responsibilities:
- Prepare, review, and finalize all Banquet Event Orders (BEOs) in alignment with client requirements and internal operational standards.
- Prepare and submit required reports in a timely manner.
- Follow up on all turnovers within 24 hours via telephone and written correspondence.
- Create, manage, and update rooming lists and VIP lists as required for group business.
- Coordinate all event logistics from turnover through execution, ensuring accurate communication of timelines, setups, and requirements across all departments.
- Maintain up-to-date knowledge of meeting room setups, capacities, and sleeping room configurations to support event planning and execution.
- Maintain trace file as needed.
- Work closely with Sales Managers and Meeting Planners to ensure seamless transition from contract to execution.
- Act as a primary point of contact for clients during the planning and execution phases of events.
- Conduct pre-convention and pre-event meetings with clients and internal teams to confirm all event details.
- Maintain ongoing client communication and follow-up to ensure satisfaction and identify opportunities for repeat business.
- Oversee all aspects of the daily operation of the hotel’s banquet operation.
- Supervise all hourly banquet associates.
- Prepare and conduct banquet department personnel interviews and follow hiring procedures according to Highgate Hotel International SOP's.
- Respond to guest complaints in a timely manner.
- Work closely with Sales Managers and keep them informed of issues as they arise.
- Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
- Coordinate and monitor all phases of Loss Prevention in the banquet operation.
- Ensure preparation of required reports, including (but not limited to) payroll, revenue, employee schedules, quarterly action plans.
- Monitor quality of service in banquet operations.
- Ensure compliance with all local liquor laws, and health and sanitation regulations.
- Ensure compliance with SOP’s.
- Ensure compliance with requisition procedures.
- Conduct staff performance reviews in accordance with Highgate Hotel standards.
- Understand and be able to prepare payroll and tip distribution.
- Actively be involved in and/or conduct departmental and hotel training to maintain standards of service.
- Coordinate all banquet-related food and beverage requirements with the appropriate departments.
- Keep kitchen informed of accurate counts for plating.
- Review menu/service with sales managers and banquet chef.
- Maintain up to date details on banquet functions and communicate to supervisors.
- Monitor Banquet Event Orders to ascertain equipment needs and to comprehend business flow.
- Make personal contact with guests and assist them with any requests.
- Supervise proper tabulation of all banquet checks and ensure that all checks are presented to guests for signature.
- Requisition liquor, etc. for banquet bars.
- Ensure safety, sanitation, and cleanliness of service areas.
- Ensure inspection of all banquet areas for cleanliness and maintenance on a regular basis.
- Conduct pre-shift meetings when appropriate and communicate all relevant pass-on information.
- Control and maintain all service equipment. Write service requests as necessary.
- Use feedback from Meeting Planner evaluations to improve service and quality.
- Understand and be able to prepare payroll information and reports.
- Ensure consistency with departmental opening and closing procedures.
- Attend pre-shift meetings when appropriate and communicate all relevant pass-on information.
- Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.
- Carry a phone with a Relay option at all times. Operate mobile phones and Relay devices efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
- Ensure overall guest satisfaction.
- Perform additional tasks assigned by management to enhance the guest experience.
Qualifications:
- At least 2 years of progressive experience in a hotel or a related field.
- High school diploma required.
- Previous supervisory responsibility preferred.
- Must be proficient in Windows, Company approved spreadsheets and word processing.
- Strong knowledge of service standards, and different service types (French, Russian, etc.).
- Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations.
- Flexible and long hours sometimesrequired.
- Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain a high standard of personal appearance and grooming in line with luxury hospitality expectations.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel-related areas.
- Must be detail-oriented and capable of handling confidential information.
- Maintain a warm, friendly, and polished demeanor at all times.
