Regional Business Office Director- Skilled Nursing

Touchstone Communities • Full-time • Elmendorf, TX, United States, TX, United States • 3d ago

Regional Business Office Director – East and Central Texas Regions (Houston, Killeen, Tyler)

Make Lives Better. Lead with Purpose.

Touchstone Communities is seeking a dynamic, results-driven leader to join our team as a Regional Business Office Director, overseeing both our East Region. This highly visible role is responsible for leading and optimizing business office and revenue cycle operations across multiple communities. In this role, you will lead and oversee Accounts Receivable (AR) and revenue cycle performance for our East Region, which includes 10 communities across Houston, Tyler, and Killeen. This is an exciting opportunity for a seasoned professional who thrives in a fast-paced, multi-site environment and is passionate about developing teams, improving financial outcomes, and driving operational excellence.

Travel is required (up to 4 days per week), and candidates must be comfortable supporting multiple locations across both regions.

What You’ll Do

Strategic Leadership & Team Development

Lead, mentor, and develop a team of Business Office Managers (BOMs) across multiple markets
Drive talent strategy including hiring, onboarding, coaching, and performance management
Foster a culture of accountability, continuous improvement, and operational excellence

Revenue Cycle & Financial Performance

Oversee AR management, billing, collections, and revenue cycle operations
Identify and implement strategies to optimize cash flow and reduce DSO
Ensure accuracy, timeliness, and compliance in all billing and reimbursement processes

Operational Excellence

Standardize and strengthen business office workflows, systems, and best practices
Partner closely with Operations and the Community Support Office to improve financial and operational outcomes
Lead regional audits, support regulatory compliance, and ensure readiness across communities

Project & Transition Leadership

Support new community openings, acquisitions, and operational transitions
Provide hands-on expertise during critical business office initiatives and process improvements

Compliance & Oversight

Ensure compliance with all federal, state, and company policies
Oversee resident trust fund processes, internal controls, and audit preparedness

What We’re Looking For

Proven leader with experience overseeing multi-site business office or revenue cycle operations
Minimum of 3+ years in a Business Office role within a Skilled Nursing Facility (SNF) environment is required and at least one year of regional or multi-site experience preferred.
Deep expertise in SNF billing, collections, AR management, and regulatory compliance
Strong financial acumen with a track record of improving revenue cycle performance
Exceptional communication, coaching, and leadership skills
Highly organized, detail-oriented, and comfortable working in a fast-paced environment
Proficient in Microsoft Office and business office systems
Willingness to travel weekly (extensive travel required across cities)