Compensation Type: Hourly Highgate Hotels:
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.
Location:
The all-new, vibrant ‘Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it’s an oasis of tranquility in the heart of Waikiki.
Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. With a location steps from Waikiki Beach, it’s where Hawaii vacations turn moments into memories.
Our resort is proudly named in honor of Queen Lili‘uokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture. Her spirit is infused into the resort, which shares the same privileged location as her beachside home Ke‘alohilani, meaning the royal brightness. Welcome to a fresh perspective on resorts in Waikiki. ‘Alohilani Resort Waikiki Beach.
Overview:
The Cafeteria Attendant is responsible for serving food in the Employee Dining Room in a friendly and customer service oriented manner.
Responsibilities:
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
Qualifications:
- Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
- Making sure serving food portions are accurate.
- Complete set up of the Employee Dining Room 10 minutes prior to its scheduled opening time.
- Making sure food is prepared and served according to hotel recipe card and plating guide specifications.
- Check food temperatures to abide by health department regulations.
- Maintain clean and sanitary environment with knowledge of proper food handling, storage, and sanitation.
- Make sure tables and floors are clean at all times.
- Maintain pars on food, beverages, and supplies.
- Perform opening and closing procedures and side-work duties according to established checklist.
- Answer the telephone according to standards.
- Make sure all food items are stored properly according to health department regulations.
- Make sure all working areas and equipment are properly cleaned and sanitized.
- Ensure all heating equipment is turned off at the end of the evening.
- Set up workstation: Salad bar, hot food, dessert, coffee station, soda fountain, etc.
- Make sure all equipment is set and has to be ready to open on time.
- Empties trash on a regular basis.
- Picks up and transports food from kitchen to cafeteria.
- Serves meals to personnel in a prompt and pleasant manner.
- Monitors condition and presentation of entrees. Maintains a sufficient supply of dinnerware and utensils.
- Returns all leftover foods for proper storage and disposal at the end of each shift.
- Stores and locks up all food items and equipment at the end of each shift.
- Assists Executive Chef/Executive Steward in other duties as assigned.
