Company Description
Covista is America's largest healthcare educator, serving more than 97,000 students and supported by a community of 385,000 alumni across five accredited institutions. Through personalized, tech-enabled education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage at scale. Covista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.
Our colleagues come from a wide range of backgrounds, business, academia, healthcare, government and nonprofits, and are part of a culture where doing exceptional work and making a meaningful difference for students and society aren't separate goals—they're one and the same. This means creating an environment where colleagues can develop new skills, build careers that match their ambitions and see the tangible impact of their work on healthcare education and workforce development. Colleagues who deliver results and embrace new tools to work smarter are valued for their contributions. But what makes working at Covista distinctive is our impact. Our faculty and colleagues don't just support healthcare education—they shape it. This isn't abstract purpose work. It's solving real problems for real people in real communities while advancing careers.
For more information, visit covista.com and follow us on LinkedIn, Instagram and YouTube.
Job Description
Opportunity at a Glance
This role promotes student success by delivering accurate, timely, and student-centered advisement in the area of student finance. The position provides onsite support and advocacy for prospective students and applicants throughout the new student process, including financial aid guidance and education that builds financial literacy to help students achieve their educational goals. The role models Covista values and actively fosters a culture of CARE aligned with the organization's mission, vision, and purpose. In addition, the position serves as a backup for enrollment events and provides support to continuing students as needed.
Responsibilities
- Supports prospective students and applicants throughout the new student process by working with enrollment to answer incoming student questions, provide a thorough review of program and student costs, and outline all possible options to fund their education.
- Create and confirm an accurate financial plan by establishing timeframes to complete any application process to be financially prepared to start and stay in school.
- Responsible for maintaining student satisfaction through facilitation of inbound and outbound phone calls, emails, and SMS communication with students and internal stakeholders.
- Attend and support campus connection sessions in collaboration with the enrollment team and student support liaison.
- Accurately and thoroughly documents all interactions in the appropriate institutional systems.
- Educates students on financial responsibility, including cost of attendance, funding timelines, repayment considerations, and implications for continued enrollment.
- Assist and engage students through a variety of communication. This may include virtual advising appointments, inbound/outbound calls, e-mail, SMS, and proactive outreach to students to deliver first contact resolution.
- Identifies opportunities and solutions that improve current methods and actively participates in the change of a constantly evolving organization. Promote student self-service tools during advising sessions and new student orientation.
- Supports the new student intake process by partnering with enrollment to answer incoming questions, review program costs, and present funding options. Develops and confirms accurate financial plans by setting clear timelines for completing application processes, ensuring students are financially prepared to start and persist in their education.
- Meets established service level expectations for response time, quality, and student satisfaction across all communication channels.
- Actively manages follow-up tasks to ensure timely completion of financial requirements and minimizes barriers to student enrollment and persistence.
- Ensures accurate, compliant financial information is provided to students by adhering to institutional policies and Title IV, state, and federal regulations.
- Performs other duties as assigned
- Complies with all policies and standards
Qualifications
- Bachelor's Degree Required
- 1+ year years of experience in higher education, financial aid advising, customer service, or related experience Required
- experience with Student Financial Aid software application Preferred
- Ability to work a variety of office hours including evenings and weekends
- High level of interpersonal, communication, and problem-solving skills
- Demonstrates the ability to work independently and collaboratively within a team, while effectively interacting with individuals at all levels of the organization
- Demonstrates strong self-motivation with the ability to take ownership of complex issues, prioritize effectively, and resolve concerns efficiently.
- Exposure to software and tools (Microsoft Word, Excel, Power BI, PowerPoint, Copilot). Experience with Student Information Systems a plus
- Eligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid)
- This role works on-site at a Covista campus location.
#CVSA
Additional Information
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $23 - $25 hourly. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Covista offers a robust suite of benefits including:
- Health, dental, vision, life and disability insurance
- 401k Retirement Program + 6% employer match
- 15 Days of Paid Vacation Days each Calendar Year
- 12 Paid Holidays + 2 floating holidays
For more information related to our benefits please visit:
https://careers.covista.com/benefits
Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation
