Role Overview:
Sodexo is seeking a Patient Services Manager 2 to support food and nutrition operations at Beth Israel Deaconess Medical Center in Boston. This role plays a critical part in delivering a high-quality patient dining experience while ensuring compliance with sanitation, safety, and clinical nutrition standards.
The Patient Services Manager 2 will interact daily with patients, clinical partners, and client leadership, oversee frontline kitchen and service staff, conduct rounding, and audit service areas for cleanliness and regulatory compliance. This position offers strong career growth opportunities within both Sodexo and BIDMC.
What You'll Do:
- Conduct daily patient rounding, ensuring satisfaction with meals, service, and overall dining experience
- Serve as a key liaison with clients, clinical staff, and hospital leadership
- Oversee and support kitchen and patient service staff, including daily operations, schedules, and service execution
- Audit patient service and kitchen areas for sanitation, safety, and regulatory compliance (Joint Commission, HACCP, Sodexo policies)
- Support implementation of therapeutic diets and nutrition-related services in partnership with dietitians
- Use technology and reporting tools to track performance metrics, patient feedback, and service outcomes
What We Offer:
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring:
- Dietitian or Nutritionist background strongly preferred, or significant exposure to clinical nutrition services
- Food service experience in healthcare or similar regulated environments
- Minimum of 2 years of management or supervisory experience
- Intermediate or higher technical/computer skills, including comfort with reporting tools, email, and basic systems
- Strong communication skills with the ability to interact professionally with patients and clients
- Demonstrated commitment to sanitation, safety, and patient-centered service
Who We Are:
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements:
Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.
