Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
US Service Operations Analyst
Role summary:
Make an impact by helping ensure payment and claim information is resolved accurately and on time. The US Service Operations Analystsupports revenue cycle performance by reviewing remittance-related work, researching issues, and partnering with internal teams to help resolve open accounts receivable.
Team summary:
The remittance team plays an important role in supporting strong financial outcomes for healthcare organizations. The team reviews payment and claims-related work, helps resolve open accounts receivable, and identifies opportunities to improve accuracy and efficiency across workflows. Team members work closely with cross-functional partners to remove barriers, address issues, and support continuous improvement. This team combines operational focus, collaboration, and problem-solving to help deliver consistent results.
Essential Job Responsibilities:
- Analyze assigned remittance and accounts receivable work queues to support timely and accurate resolution of open items.
- Review claim, payment, and account information to identify issues, determine next steps, and support accurate completion of remittance-related tasks.
- Prioritize time-sensitive work based on business impact, aging, and criticality to meet operational expectations.
- Communicate clearly with internal partners to resolve issues, clarify requirements, and support shared goals.
- Collaborate with cross-functional teams to address payment variances, process gaps, and account resolution barriers.
- Apply critical thinking and problem-solving skills to research issues and recommend practical next steps.
- Maintain accurate documentation, updates, and status tracking for assigned work and resolved items.
- Monitor trends in queue activity and surface opportunities to improve workflows, accuracy, and outcomes.
- Use available AI tools to help organize work, summarize issue patterns, draft clear communications, or identify trends in remittance activity, while reviewing outputs carefully and using personal judgment before taking action.
Additional Job Responsibilities:
- Support process improvement efforts related to remittance workflows and account resolution practices.
- Participate in team meetings, training sessions, and cross-functional discussions related to operational updates.
- Assist with documentation updates for standard work, job aids, and process guidance.
- Share observations and recurring issues with team members and leaders to help improve performance.
- Contribute to ad hoc reporting or research requests related to remittance activity and open accounts receivable.
- Test updated processes or tools and provide feedback on usability and effectiveness.
Expected Education & Experience:
- Experience in revenue cycle, healthcare operations, claims, remittance, payment posting, accounts receivable, or a related field preferred.
- Ability to manage numerous time-sensitive tasks and complete work accurately.
- Experience influencing others to achieve shared outcomes in a professional work environment.
- Effective oral and written communication skills and strong interpersonal skills.
- Demonstrated planning, organization, and time management skills, including the ability to prioritize work based on criticality.
- Critical thinking and problem-solving skills with the ability to research issues and determine next steps.
- Ability to work independently and as part of a cross-functional team.
- Experience working with cross-functional groups to achieve common goals.
- Flexibility and adaptability in responding to changing priorities and operational challenges.
Expected Compensation
$30,000 - $52,000
The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
