Overview:
With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets.
WHY JOIN US
We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:
- Competitive pay from $80,000 - $132,000 DOE!
- Medical, Dental, Vision and Prescription coverage
- Paid vacation and holidays
- 401(K) match
- Life insurance, AD&D and long-term disability
- Tuition reimbursement
- Opportunities available nationwide
- Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more
- Pet Insurance
- Legal Plan, and ID Theft Protection
JOB SUMMARY
The Service Manager works with the Branch Manager and is responsible for the Technicians and profitable delivery of HVAC and refrigeration services for a specific branch or branches. This Manager spends most of their time in the field and is directly responsible for the quality of work of the Technicians. Presenting themselves as a trusted company representative, the Service Manager often communicates directly with customers, vendors, and suppliers to ensure accurate communication of job or project status and requirements.
Responsibilities:
• Provides leadership and builds a collaborative team.
• Communicates company direction, sets expectations and holds team accountable; reviews operating metrics dashboards and takes appropriate action to drive performance.
• Coordinates and communicates with Branch Manager on a continuous basis to assure both are in sync on all activities related to the branch (e.g., manpower requirements, customer, purchasing, policy issues, etc.)
• Ensure Technicians are following customer & CoolSys standard work practice requirements.
• Helps support the procurement of parts and supplies when tech is on site if needed.
• Anticipates, prevents and resolves issues or problems that could impact customer satisfaction.
• Ensure Technicians are compliant with all inventory management requests.
• Responsible for staff performance appraisals, reviews, and setting improvement goals for their direct reports per company requirements.
• Interview, select, hire, and oversee onboarding of technicians.
• Facilitates a regular training program to ensure that Technicians are properly trained on the latest service techniques and safety procedures for equipment and general working conditions.
• Monitors and manages performance and provides training, coaching and performance feedback to technicians.
• Ensures compliance of Service policies and procedures, including handheld compliance, refrigerant tracking, time and attendance, etc.
• Ensures use of PPE and the application of safe behavior, including driving, by all employees.
• Ensures customer service and quality of work meets customer requirements and CoolSys standards.
• Performs site visits to ensure proper quality of work has been provided; performs job walks and help with setting up small projects.
• Performs other duties as assigned.
Qualifications:
• High school diploma, GED, or completion of trade program or technical school.
• College degree, a plus.
• Universal EPA certification
• 5 + years of hands-on technical experience in the refrigeration/HVAC service, commercial construction, or a related industry.
• Prior leadership experience is preferred.
• Ability and willingness to work a non-standard schedule: nights, weekends, and holidays, as necessary.
• Knowledge of commercial refrigeration and HVAC principles and practices, including service hour estimation, labor forecasting, and multiple disciplines involved in the area of responsibility.
• Demonstrated understanding of business acumen in a service environment (e.g., profitability, customer relations, quality, safety, etc.)
• Proficiency in managing multiple assignments, setting and balancing competing priorities with strong organizational skills and ability to multitask.
• Ability to solve problems and apply good judgement.
• Excellent verbal and written communication, and presentation skills.
• Strong customer service skills, including an ability to proactively address customer issues, concerns, and ability to forge strong working relationships with customers.
• Complies with all applicable health and safety regulations, policies, and established work practices; ensures appropriate employee safety training and compliance is completed.
• Valid Driver’s license with a Company required and acceptable driving record.
• Strong leadership skills, with demonstrated experience managing a diverse and multi-discipline workforce.
• Experienced in coaching, training, developing, and leading a team.
• Proficient in managing time, delegating assignments and following through to ensure good results.
• Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
• Ability to use typical business tools including Microsoft Office, Work Order/Dispatch Software, Enterprise Resource Planning (ERP) software, etc.
Join Us:
Today, there are 27 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth!
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CoolSys is an EEO/AA Employer. All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.
Pre-employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. CoolSys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.
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