Overview:
GovCIO is currently hiring for a Senior Network Operations Center (NOC) Administrator. This role serves as a senior technical authority within the NOC, providing rapid incident response, deep troubleshooting expertise, and proactive system optimization to ensure continuous operational availability. This position will be located in Fort Bragg, NC, and will be an on-site position.
Responsibilities:
The Senior Network Operations Center (NOC) Administrator is responsible for monitoring, managing, and sustaining complex, mission-critical network and systems environments across enterprise and forward-deployed operations. This role serves as a senior technical authority within the NOC, providing rapid incident response, deep troubleshooting expertise, and proactive system optimization to ensure continuous operational availability.
Operating with minimal supervision, the Senior NOC Administrator applies advanced technical expertise across networking, systems, and communications platforms while mentoring team members and directly supporting customer mission requirements in high-tempo environments.
NOC Operations & Incident Management
- Monitor and manage enterprise and tactical networks to ensure 24/7 operational availability
- Rapidly diagnose and resolve complex network, systems, and communications issues across multiple enclaves
- Perform root cause analysis and implement corrective actions to prevent recurrence
- Provide real-time support for emergent operational requirements, including after-hours mission support
Network & Systems Administration
- Build, configure, and sustain network nodes from bare metal, including:
- Firmware/software upgrades
- Secure configuration baselines
- Tunnel establishment and validation
- Analyze network performance and optimize configurations for maximum throughput, reliability, and resilience
- Identify configuration errors and coordinate solutions with engineering and automation teams
Cloud, Virtualization & Automation Integration
- Support RHEL-based systems and virtualization platforms (e.g., Cockpit, VM management tools)
- Assist in bare-metal provisioning and PXE/Kickstart automation in coordination with engineering teams
- Leverage tools such as AWX, Nautobot, and automation frameworks to enhance operational efficiency
Unified Communications (Cisco CUCM / VTC)
- Administer Cisco Call Manager (CUCM) environments:
- Provision end-user devices, phone numbers, and SIP integrations
- Configure VTC systems and troubleshoot voice/video connectivity
- Support authentication services (e.g., CAPF, ISE integration) and resolve complex VoIP issues
Encryption & Secure Communications
- Configure, maintain, and troubleshoot encryption devices and secure communications systems
- Perform firmware updates, key management, and validation of encryption configurations
- Diagnose and resolve critical communication failures in mission environments
SATCOM & Transport Support
- Support SATCOM and RF-based transport systems, including:
- Link establishment and troubleshooting
- Spectrum analysis and signal diagnostics
- Assist with transport setup and provide technical guidance to field personnel
Customer Support & Mission Integration
- Provide direct, hands-on support to customers in both garrison and forward-deployed environments
- Deliver remote troubleshooting guidance for field teams to rapidly restore communications
- Support installation timelines by ensuring systems are plug-and-play and operationally ready
Monitoring, Tools & Ticketing
- Utilize enterprise tools such as:
- Splunk (log analysis and monitoring)
- ServiceNow (incident and ticket management)
- IPAM / Nautobot (device and network management)
- Maintain situational awareness of network health and proactively address risks
Documentation & Knowledge Management
- Develop and maintain technical documentation, SOPs, and how-to guides in platforms such as Confluence and GitLab
- Ensure configurations, baselines, and software versions are maintained as a single source of truth
Leadership & Mentorship
- Mentor junior NOC personnel and provide technical guidance across teams
- Operate independently while aligning with mission priorities and leadership intent
- Promote knowledge sharing, training, and continuous improvement across the NOC
Qualifications:
High School with 6 - 9 years (or commensurate experience)
Required Skills and Experience
- Clearance Required: TS/SCI
- Security+ or equivalent DoD 8570/8140 baseline
- Cisco Certified Network Associate (CCNA)
- Linux Red Hat Certified Systems Admin (RHCSA)
- Strong experience with:
- Enterprise networking (routing, switching, troubleshooting)
- Linux systems (RHEL preferred) and Windows Server environments
- Network monitoring and troubleshooting tools
- Experience with Cisco technologies (routing, switching, CUCM, VoIP)
- Hands-on experience with encryption devices and secure communications systems
- Experience supporting tactical, SATCOM, or forward-deployed communications environments
- Proficiency with scripting or automation tools (e.g., Python, Bash, Ansible/AWX)
Preferred Skills and Experience
- Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
- Experience supporting DoD or Federal environments
- Familiarity with RMF, STIG compliance, and secure network baselines
- Experience with Nautobot, Splunk, ServiceNow, Confluence, GitLab
- Understanding of RF/SATCOM theory and transport systems
- Cisco Certified Network Professional (CCNP)
- Linux Red Hat Certified Engineer (RHCE)
#AR
#NSS
Company Overview:
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
What You Can Expect
Interview & Hiring Process
If you are selected to move forward through the process, here’s what you can expect:
- During the Interview Process
- Virtual video interview conducted via video with the hiring manager and/or team
- Camera must be on
- A valid photo ID must be presented during each interview
- During the Hiring Process
- Enhanced Biometrics ID verification screening
- Background check, to include:
- Criminal history (past 7 years)
- Verification of your highest level of education
- Verification of your employment history (past 7 years), based on information provided in your application
Employee Perks
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
- Employee Assistance Program (EAP)
- Corporate Discounts
- Learning & Development platform, to include certification preparation content
- Training, Education and Certification Assistance*
- Referral Bonus Program
- Internal Mobility Program
- Pet Insurance
- Flexible Work Environment
*Available to full-time employees
Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay Range
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
Posted Salary Range: USD $100,000.00 - USD $110,000.00 /Yr.
