Job Description:
Hobbs Brook Real Estate LLC is an innovative commercial real estate leader with a portfolio of forward-thinking, sustainable properties in the United States and Singapore. Shaping the market since 1952, the company acquires, develops, manages, and serves as a valued partner to a variety of stakeholders. Hobbs Brook Real Estate (HBRE) brings unique property visions to life with a commitment to improving both the environment and the community. For additional information, please visit www.hobbsbrook.com. HBRE is the real estate division of FM.
Location:
This position is based at the Four Points by Sheraton Hotel & Conference Center in Norwood, MA. The property is owned by Hobbs Brook Real Estate LLC, the real estate division of FM, offering a dynamic hospitality environment with strong organizational support.
The Four Points by Sheraton Norwood Hotel & Conference Center features 230 modern, smoke-free guestrooms, including allergy-friendly options, along with complimentary Wi-Fi, parking, and access to the fitness center and indoor pool. With 28 meeting rooms and 40,000 square feet of event space, the hotel is well-suited for meetings and conferences of all sizes, and the Tiffany Ballroom to cater social events. Guests can enjoy dining at One Bistro or the daily breakfast buffet at Zachariah’s. Convenient Norwood location provides easy access to Boston, Providence, Gillette Stadium, Legacy Place, and nearby commuter rail and Amtrak service.
Why Join Us?
It’s a great opportunity to join an award-winning hotel in a collaborative, supportive, and high-energy environment where your contributions are valued and growth is encouraged.
Shift Hours
Full-time non-exempt position to work 2nd Shift.
Holidays
Relocation is not offered
Responsibilities
The Conference Services Technician Supervisor leads the planning and execution of all conference and event setups in accordance with Banquet Event Orders (BEOs). This role oversees audiovisual operations, room readiness, and on‑site technical support to ensure a seamless, high‑quality guest experience. The Supervisor partners closely with event coordinators and hotel teams, leads and develops staff, maintains equipment standards, and proactively resolves issues while balancing service excellence, budget considerations, and operational efficiency.
Key Responsibilities
Supervise the setup, operation, and breakdown of all meetings and events per BEO specifications
Lead, train, schedule, and coach a team of Conference Services Technicians (up to 6 direct reports)
Serve as the primary technical lead during events, ensuring all audiovisual components run smoothly
Demonstrate a positive, solution‑oriented mindset when troubleshooting technical or operational challenges
Collaborate effectively with Conference Services, Sales, Banquets, and Hotel Operations teams to align on event needs and changes
Meet with event coordinators to review and communicate BEO updates and client requests
Maintain an up‑to‑date Banquet Event Order binder and attend BEO meetings as needed
Ensure conference rooms are clean, properly furnished, and set to established hotel standards
Oversee testing, maintenance, and inventory of all audiovisual equipment
Stay current with emerging audiovisual technology, hybrid conferencing tools, and industry trends
Manage the purchase of supplies and equipment needed to support conference services operations
Ensure safe work practices, proper equipment use, and compliance with hotel policies
Supervisor & Leadership Requirements
Strong organizational skills with the ability to supervise multiple events, priorities, and deadlines simultaneously
Proven ability to collaborate within a team‑based hospitality environment
Positive problem‑solving mindset with the ability to remain calm and decisive during live events
Demonstrated leadership skills, including training, mentoring, and performance management
Excellent communication and interpersonal skills to effectively support clients and internal stakeholders
Commitment to staying abreast of industry trends, technology advancements, and best practices in conference services and audiovisual support
Qualifications:
Required Qualifications
Minimum of 3 years of hands-on experience with audio, video, lighting, and hybrid conferencing technologies, including setup, operation, and basic maintenance
Strong working knowledge of Banquet Event Orders (BEOs) with the ability to execute events accurately and on time
Demonstrated lead or supervisory experience, including training, scheduling, and directing staff
Proven ability to troubleshoot AV issues in real time during live events
Excellent customer service and client-facing skills, with the ability to collaborate closely with event and operations teams
Strong organizational, communication, and problem-solving skills in a fast-paced, service-driven environment
Ability to manage multiple events simultaneously while maintaining attention to detail
Comfortable using event-related systems and technology; strong overall computer proficiency
Physical ability to support event setup and breakdown, including lifting equipment and standing or walking for extended periods
Hospitality industry experience strongly preferred
Preferred Qualifications
5+ years of experience in the conference audiovisual industry
Formal AV training or certifications
Experience managing AV inventory, equipment, and supplies
Ability to participate in BEO meetings and proactively identify and resolve potential event issues
Knowledge of current AV technology trends with a willingness to adopt new tools and solutions
Experience mentoring or developing team members and supporting professional growth
Physical & Additional Requirements
Ability to lift, bend, and move up to 50 lbs.
May climb ladders or work outdoors when necessary
Education
The hiring range for this position is $25.04- $31.30 an hour. The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM’s comprehensive Total Rewards program that includes an incentive plan, medical, dental and vision insurance, life and disability insurance, well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, and time off, including vacation and sick time. This position is eligible for Marriott employee discounts at participating hotels with successful completion of ongoing trainings.
Hobbs Brook Management LLC is an Equal Opportunity Employer and is committed to attracting, developing and retaining a diverse workforce.
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