Compensation Type: Yearly Highgate Hotels:
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location:
Viceroy Santa Monica, CA
Overview:
The Senior Business Travel Sales Manager is a strategic, senior-level role responsible for driving Corporate Preferred Business Travel, Luxury Leisure, and Entertainment segment revenue for Viceroy Santa Monica. This position plays a critical role in elevating key account relationships, expanding luxury leisure partnerships (including American Express The Hotel Collection (THC)), and strengthening the hotel’s presence within the Entertainment and agency communities.
This role requires a sophisticated understanding of luxury positioning, relationship-driven sales, and high-touch account management.
Responsibilities:
- Lead strategy and execution for Corporate Preferred Business Travel accounts
- Negotiate and manage high-value corporate agreements aligned with luxury positioning
- Drive incremental revenue while protecting ADR and brand integrity
- Collaborate with Revenue Management on pricing, displacement, and production strategies
- Cultivate and manage Luxury Leisure partnerships, including American Express THC, luxury travel advisors, and consortia
- Actively grow Entertainment industry business, including studios, production companies, agencies, and talent-related travel
- Design and deliver tailored experiences for luxury and entertainment clients
- Host and coordinate FAM trips, site inspections, and curated client experiences
- Elevate key account relationships through innovative sales strategies and proactive engagement
- Represent Viceroy Santa Monica at high-level industry events, luxury trade shows, and entertainment-related functions
- Maintain deep knowledge of competitive luxury sets and market dynamics
- Actively contribute to hotel-wide strategy discussions, forecasting, and long-term planning
- Own weekly and monthly reporting for Business Travel, Luxury Leisure, and Entertainment segments
- Participate in revenue strategy sessions and sales leadership meetings
- Collaborate cross-functionally to ensure flawless guest experiences for high-profile clientele
Qualifications:
College course work in related field helpful.
At least 2 years sales experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Must be skilled in Windows, Company approved spreadsheets and word processing.
Long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
