Compensation Type: Hourly Highgate Hotels:
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Overview:
- Must be able to effectivelycommunicateboth verbally and written, with alllevelof employees and guests in an attentive, friendly,courteousandservice orientedmanner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach allencounterswith guests and employees in an attentive, friendly,courteousand service-oriented manner.
- Attend all hotel required meetings andtrainings.
- Maintain regular attendance in compliance withHighgate HotelStandards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintainhigh standardsof personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply withHighgate HotelStandards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity,identifyproblemareasandassistin implementing solutions.
- Must be effective in handling problems, including anticipating, preventing,identifyingand solvingproblemsas necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meetappropriate objectives.
- Must be able to cross-train in otherhotel relatedareas.
- Must be able tomaintainconfidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Maintain a friendly and warm demeanor at all times.
Responsibilities:
- Employeesmust at all timesbe attentive, friendly,helpfuland courteous to guests,managersand fellowemployees.
- Keep all work areas clean and properly stocked according to the current meal period.
- Keep all tables cleaned and properly set according to property specific standards.
- Break down trays of soiled dishes and linen in thedishroomarea according to established standards.
- Assistservers by delivering and refilling beverages, pre-bussing tables, and promptly resolving any guest requests.
- Complete daily opening and closing duties and cleaning according to established side-work checklist.
- Answer the phone in an attentive,courteousand efficient manner.
- Assistfellow employees as needed throughout the shift.
- Provide service to guests in waiter’s absence as needed.
- Maintain beverage levels in glasses/cups on table at least ¾ full at all times. (coffee, tea, soda, lemonade, and water).
- Ensure overall guest satisfaction.
Qualifications:
Education & Experience:
- High School diploma or equivalent and/or experience in a hotel ora relatedfield preferred.
Physical requirements:
- Flexible and long hourssometimesrequired.
- Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of forcefrequentlyand/or 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand duringentireshift.