Foodservice Operations Coordinator

cumberlandfarmsinc • EG AMERICA - STORE SUPPORT CENTER OFFICE, MA, United States • 21h ago

Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team!

EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America’s #1 ‘one-stop’ destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.

What We Offer:

Competitive Wages
Work today, get paid tomorrow through our earned wage access program*
Paid Time Off
Medical/Health/Dental Coverage
401K with Company Match
Team Member Discounts
Tuition Reimbursement
Employee Assistance Program
Health Savings Account
Company Spirit Days
Employee recognition and awards
And much more!

Position Summary:

The role provides direct support to the Senior Manager of Foodservice Operations to ensure food and beverage programs are able to be executed at the store level. This role is the primary Operations support to the Category Management team, and is responsible for creating training content, SOPs, oven settings, and equipment orders to support program execution. By leveraging leadership skills, effective communication, and attention to detail, the position supports the creation of a food culture by giving operators the tools to increase food sales and control waste. The role also assists with the rollout of new programs, including working directly with vendors to place orders, process POs, and coach the field.

Responsibilities:

1. Oversee the progress of foodservice initiatives, programs, goals, and projects with store operations, including:

New foodservice program launches
Management of existing programs
Special projects and test store initiatives

2. Own the creation of SOPs for all food & beverage programs, regularly reviewing and updating to ensure that posted content is current and relevant for all field operators

3. Develop oven settings for multiple makes/models and work with DMs to ensure updates are made as needed (including providing content for them to load onto machines in the field)

4. Support equipment innovation, including troubleshooting, training, and managing the ordering and installation of test units in the SSC and in stores

5. Managing billing and invoicing for foodservice equipment projects and tests

6. Act as a liaison to Health & Safety, working with Category Managers in evaluating product samples and vendor cooking recommendations to ensure they are compliant and feasible in our stores

7. Own the foodservice training content library, gathering inputs from category managers and working with training team to build materials and delivery mechanism

8. Set up new items in ICC label maker to ensure accuracy in POS data at the store level

9. Serve as a communication link between store teams, District Managers, Regional Managers, and corporate operations for foodservice-related matters

10. Ensure compliance with company protocols and best practices for foodservice operations.

11. Compile and coordinate reports and surveys as needed for the Senior Manager, Foodservice Operations

Working Relationships:

Store Managers, Foodservice Leaders, District Managers, Regional Managers, Foodservice Category Managers, Training Team, Health & Safety

Minimum Education: HS Diploma or GED

Preferred Education: Associate’s Degree

Minimum Experience: Working knowledge of foodservice programs and operational policies and procedures.

Preferred Experience: Kitchen Manager (FSL), Store Manager

Licenses/Certifications: ServSafe Certified

Soft Skills/Competencies:

Excellent oral and written communication skills
Strong Presentation Skills
Ability to foster team work and build collaborative relationships
Strong interpersonal skills
Self-starter, with strong problem-solving abilities and prioritization
High attention to detail
Proficient in Microsoft Office Suite

Travel:Up to 10% travel, within local area, to visit stores.

Hours & Conditions:Typically, Monday – Friday, 8+ hour days in office setting, may be able to work 1 day from home with approval.

Physical Requirements: Primarily sitting / standing at computer for long periods of time. Ability to maneuver and regularly lift and or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 40 pounds. Ability to reach overhead, bend, squat, twist, reach, grasp and grip and work in cooler (cold temperatures).

At EG America, it’s important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.

In the spirit of pay transparency, we’re sharing the base salary range for this position. Final pay within this range will be based on your skills, experience, and qualifications.

Base pay represents just one part of our total rewards approach. We’re proud to offer a variety of financial and non-financial benefits that invest in your overall growth, well-being, and career journey.

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