Manager, Account Management

Global Payments • Full-time • Elba, NY, United States, NY, United States • 3d ago

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Overview

We’reon a mission to transform how K‑12 schoolsoperate, connect, and deliver exceptional experiences to families and students. As the leading provider of enterprise software and payments technology for school districts nationwide, we empower school communities with tools that simplify tasks, strengthen operations, and elevate the student experience every day.

We’rebuilding an environment where curiosity is encouraged, collaboration is essential, and meaningful work is a daily norm. If you thrive in fast‑paced environments, love helping customers succeed, and are energized by growth,you’llfeel right at home here.

We’researching for aManager of Account Managementto help lead our high‑impact team responsible for accelerating adoption and expansion of theMySchoolBucksplatform. This is a role for a strategic thinker, a motivator, and an advocate for both customers and team members — someone who knows how to turn opportunities into outcomes.As a key leader in ourbusinessorganization,youwill:

Lead & Inspire

Manage and develop a team of 5 Account Managers, driving performance, supporting onboarding, and building deepexpertiseacross theMySchoolBucksproductecosystem.

Foster a culture of collaboration, continuous improvement, and customersuccess.

Drive Growth

Develop strategies and repeatable playbooks that maximize retention,identifyupsell opportunities, and enhance the customer lifecycle.

Lead the team to consistently achieve (andexceed!)annual revenue targets.

Build and oversee team pipelines, forecasting growth, retention, and churn with accuracy and insight.

Collaborate & Influence

Partner closely with Payments leadership to ensure teams are equipped to deliver impact.

Work cross‑functionally with Product Management, Sales, Marketing, and Implementation teams to execute growth initiatives.

Serve as the escalation point for strategic accounts and high‑value opportunities.

Elevate Customer Experience

Championan exceptional customer journey, ensuring clients feel supported, heard, and empowered.

Conduct key account demos and coach the team on persuasive, value‑driven selling.

What You Bring

4+ years of account management or sales experience, including supervisory experience.

5+ years of experience in K‑12 ed‑tech, SaaS, and/or payments (preferred).

Exceptional communication and presentation skills with the ability to influence decision‑makers.

Strong relationship‑building instincts — genuine, empathetic, and strategic.

Analytical strength with the ability to build data‑driven team strategies.

A steadfast commitment to integrity, client success, and delivering outstanding work.

Bachelor’s degree or equivalent experience.

WhyYou’llLove Working Here

Meaningful impact on the K‑12 community and the families we serve.

A team culture built on trust, innovation, and shared wins.

A dynamic environment where your ideas will shape the future of school technology.

$85,000 - $90,000 + Commission Compensation

The above represents the expected base salary range for this job requisition. Ultimately, in determining your base pay, we'll consider your location, experience, and other job-related factors. The compensation model also allows for additional commission compensation, which may be later used to offset any wage advancements. A first-year professional may expect an average of $30,000 - $40,000 in commission compensation.

Benefits:
Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.