Aviation Security Receptionist

Andy Frain Services • Covington, KY, United States, KY, United States • 1d ago

Job description

Aviation Security Receptionist

Job Summary: Greets visitors, employees, and vendors. Controls who enters and exits the building. Monitors cameras, alarms, or access systems. Answers phones and handles front-desk tasks. Responds to incidents or emergencies. They help maintain both customer service and site security at the same time.

Provide security details as outlined in the post orders and establish working relationships with customers, local law enforcement, and emergency services. Security Personnel will always perform job duties with a constant awareness of their surroundings, noting all activity in the assigned area. All Security Personnel must maintain a professional image and consistently demonstrate excellent customer service.

Mission Statement:

Our goal to exceed customer expectations is driven by the belief in the dignity of work and respect for the individual. We are committed to living the tradition of..."Customer Service Is Every Employee Job"

Basic Functions:

Control of entry points and movement of all pedestrian and vehicle traffic.
Patrol of buildings and perimeters.
Escort of material and personnel.
Inspection of security and fire exposures.
Security assignment.

Responsibilities: Duties may vary depending on department size, organizational structure, geographical location, and post assignments. Reasonable accommodations may be made to allow for specific ADA requirements. Overall, the general function of officers is to provide security details as described below. (Note: duties may vary depending on post orders):

Arriving to post on time with assigned uniform adequately worn.
Maintaining a professional image, including greeting all customers, visitors, and employees in a polite, friendly manner.
Being proactive in knowing all revisions to post orders and general information distributed by the client and Andy Frain Security.
Patrolling physical property or maintaining a fixed post position, diligently reporting any suspicious activity, and investigating accidents and criminal acts.
Monitoring cameras or equipment in a continuous fashion as outlined in the post orders.
Maintaining a working knowledge of all emergency policies, procedures, and regulations to respond to alarms, incidents, and emergency situations.
Completed daily activity reports (DARs), Logbook entries, incident reports, and all relevant reports related to job assignments.
Communicating to management on improved safety and loss prevention processes as identified during the daily routine.
Maintaining knowledge of life safety systems, fire panels, CCTV systems, and other equipment to complete job assignments. Ensuring continuous and safe operations of all elevators and access doors. Knowing the authorized contractor personnel who are responsible for the maintenance and upkeep of specific equipment.
Ensuring training and compliance guidelines are met as outlined by AFS and other agencies regulating the customer/market.
Communicating daily with the Security Supervisor regarding new Security Issues or changes that need to be considered or implemented.

Skills and Abilities:

An Aviation Security Officer is to be honest, alert, and well-disciplined as the custodians of employees, customer property, and safety.
Constant and dedicated vigilance.
Strong customer service skills, exemplifying the Mission Statement of Andy Frain Services.
Ability to be a hands-on employee with a focus orientation on results and handling multiple priorities simultaneously.
Ability to manage responsibilities around change, work as part of a team, and follow directions.
Strong oral and written communication skills.
The following knowledge, skills and abilities may be demonstrated through experience, training, or testing. Must meet and continue to meet Andy Frain employment standards. Must possess the personal fortitude to be a first responder in emergency situations. Knowledge of security operations and procedures. Knowledge of public safety priorities and limitations on authority. Knowledge of emergency policies and procedures. Ability to carry out instructions furnished in written, oral or diagram form. Ability to supervise staff in a positive and motivational manner. Ability to track and maintain schedule assignments. Ability to maintain professionalism in unusual or difficult circumstances. Ability to quickly assess and handle difficult and hostile situations. Ability to adapt to change in procedures, locations and the organization. Must possess strong interpersonal and customer service skills.

Physical Requirements: In general, the following physical demands are representative of those that a Security Specialist must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to allow for specific ADA requirements.

Must be able to see, hear, speak, and write clearly to communicate with management, employees, and/or other customers.
Pushing/Pulling/Carrying/Lifting may include up to 30lbs and/or Stair Climbing.
Ability to twist, turn, bend, stand, climb stairs, and walk as required to perform the duties associated with functioning as a Security Specialist.
Normal vision is corrected by using glasses and/or contacts for regular reading and viewing abilities.

Schedule (8-hour shifts):