Overview:
Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the greater New York, New Jersey and Connecticut markets with a rail-served landfill in Ohio. IWS is committed to delivering high-quality waste, recycling and environmental services, while prioritizing the safety of our employees, customers and communities. We cater to a diverse range of industrial, medical and commercial/residential customers.
Founded in 1998, IWS has grown over the years through acquisitions, many of which were family-owned businesses that remain a part of our team today. We’re proud to combine the resources of a large company with the values and care of a family-run business.
Essential Job Summary::
The inside sales representative at IWS will be responsible for supporting sales activities for the commercial outside sales team. This role requires a proactive and results-oriented individual who can work independently to meet sales targets, provide exceptional customer service, and positively represent the company's values and brand.
Essential Job Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.:
- Support new commercial customer onboarding activities, including account signup and creation, service agreement setup, and payment processing
- Work with customers to make changes to accounts, including service increases and decreases, increasing or decreasing container sizes, changing service days, etc.
- Negotiate price increases and support customer retention activities
- Facilitate service agreement renewal process
- Resolve billing discrepancies and collections issues
- Handle service requests and resolve service issues
- Manage lost account transition process
- Provide accurate and detailed information about the company's services, pricing, and promotions to potential and existing customers.
- Build and maintain strong relationships with existing customers through regular communication and exceptional customer service.
- Manage difficult customer situations and respond promptly to service requests to meet customer commitments
- Stay updated on industry trends, competitor activities, and market conditions to identify opportunities for business growth
- Work quickly and efficiently in a fast-paced environment
- Able to deal with frequent changes in the work environment throughout company expansion
- Additional duties as assigned
Requirements and Qualifications::
- High school diploma or equivalent (bachelor’s degree preferred)
- Proven inside sales experience, preferably in a B2B sales environment
- Excellent communication skills, both verbal and written
- Strong negotiation and closing skills
- Ability to work independently to meet sales targets
- Proficiency in using CRM systems and other sales tools
- Ability to build and maintain relationships with customers
- Self-motivated, organized, and detail-oriented
- Knowledge of waste management or related industry is a plus
- Strong technical/computer skills, including MS Office products (Excel, Word, Outlook)
- Ability to work comfortably and professionally in a dynamic and collaborative environment
- Ability to work a flexible schedule, including overtime or at alternative facility locations, to meet business and workgroup needs
- Fluency in English required; bilingual Spanish or Mandarin is a plus
Additional Information:
This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice.
Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Salary Range Minimum: USD $22.50/Hr. Salary Range Maximum: USD $31.25/Hr.
