Job Overview:
Are you energized by solving problems, building trust and relationships with customers? As a Customer Care Agent at Marvin, you’ll be the go-to expert for our dealers and customers seeking support. You’ll guide users through product questions, warranty concerns, and system navigation - all while delivering a seamless and empathetic experience. This role is central to Marvin’s customer experience strategy and offers the opportunity to make a meaningful impact every day.
Highlights of your role:
- Serve as the primary contact for customer inquiries across phone, email, and chat, ensuring timely and accurate support.
- Educate dealer partners on Marvin’s Order Management software, products and warranty processes through virtual or in-person training.
- Own customer interactions from start to resolution, offering solutions that align with Marvin’s policies and service standards.
- Support onboarding for new dealers and partners, facilitating account setup and initial training.
You're a good fit if you have (or if you can):
- 2+ years in a customer-facing role, ideally in technical support or product service.
- Experience using CRM systems like Salesforce to manage customer interactions.
- An associate or bachelor’s degree in Business Administration, Communications, or a related field - or equivalent experience.
- A track record of resolving customer issues efficiently while maintaining strong relationships.
Also want to make sure you have:
- Familiarity with building materials, construction, or manufacturing industries.
- Ability to learn Marvin’s systems and apply product knowledge to customer solutions.
- Strong organizational and project management skills.
- Comfort mentoring others and sharing expertise across teams.
We invite you to See Yourself at Marvin:
From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.
For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.
Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!
Some of our unique and most popular benefits include:
- $300 annual wellbeing account to spend on what helps you feel happy + healthy
- Better Living Day! (a paid day off to go have some fun)
- Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
- Giving at Marvin – participate in organized volunteer opportunities
- Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships
Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!
Marvin is an Equal Opportunity Employer:
Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at CareerSupport@marvin.com.
Compensation: $23.48 - $29.36 per hour, pay based on experience
