Job Title: Clerk
Location: MMC Southern Campus
Department Name: Patient Satisfaction
Req #: 0000222838
Status: Hourly
Shift: Day
Pay Range: $16.19 - $18.17 per hour
Pay Transparency:
The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
Job Summary:
The Clerk oversees the daily operation of the front desk in the hospital main lobby and works with the Patient Satisfaction team to ensure a high quality experience for all who enter Monmouth Medical Center Southern Campus,
Qualifications:
- High school diploma
- 3-5 years in Patient Satisfaction, Customer Service, or related field preferred
- Behavioral Competency: Customer Service, Confidentiality, Professionalism, Communication, Listening, Teamwork, Quality/ Performance Improvement, Autonomy/Organization, Accountability, Ownership
- Professional Development Job Awareness
Essential Functions:
- Refers patient and family member concerns to the Department of Patient Satisfaction for investigations when indicated,
- Serves as a role model and mentor to volunteers and front desk personnel,
- Assists callers by providing appropriate and accurate information,
- Assures a neat and clean main lobby environment and initiates corrective action as appropriate,
- Assures that the professional visitor identification policy is implemented at all times,
- Coordinates patient information inquiries using telephone extensions,
- Initiates contact with all individuals entering through the main entrance and offers to assist them in reaching their destination,
- Operates the front desk inclusive of related technology and systems,
- Provides visitors with information concerning area accommodations and amenities,
- Performs all other duties as assigned,
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits and Perks:
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.
- Paid Time Off (PTO)
- Medical and Prescription Drug Insurance
- Dental and Vision Insurance
- Retirement Plans
- Short & Long Term Disability
- Life & Accidental Death Insurance
- Tuition Reimbursement
- Health Care/Dependent Care Flexible Spending Accounts
- Wellness Programs
- Voluntary Benefits (e.g., Pet Insurance)
- Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
Equal Opportunity Employer
