Job Overview:
Are you ready to lead a team that shapes the architectural support behind Marvin’s exceptional products? As the Architectural Supervisor, you’ll guide daily operations to ensure high-quality service and team development. This role offers the opportunity to drive performance, mentor talented professionals, and lead initiatives that improve efficiency and customer satisfaction. You’ll also be responsible for championing continuous improvement efforts that reduce cost and enhance the customer experience - all while aligning team goals with Marvin’s commitment to excellence.
This job is located in Warroad, MN. If you need to relocate for this role, Marvin has a variety of benefit offerings to support your move.
Highlights of your role:
- Lead and develop a high-performing architectural support team through coaching, mentoring, and performance management.
- Assign incoming customer requests based on team strengths and departmental priorities.
- Track and analyze key performance metrics for architectural project coordinators.
- Collaborate with peers - including other functional and divisional leaders - to identify opportunities to influence and elevate the customer experience.
- Foster a positive, collaborative, and productive work environment that supports team cohesion and motivation.
You're a good fit if you have (or if you can):
- Associate’s or Bachelor’s degree in a related field, with at least 8 years of experience in architectural services or customer support.
- Strong leadership skills with a track record of guiding teams toward shared goals.
- Excellent communication skills, including documentation and reporting, empathetic listening, and effective verbal and nonverbal communication.
Also want to make sure you have:
- Deep understanding of Marvin products, pricing, and support tools, as well as familiarity with building materials and the fenestration or construction industry.
- Experience in customer-facing roles within the customer service industry, with a strong understanding of Marvin’s customer base and service expectations.
- Ability to work independently and manage multiple priorities.
- Background in construction or architectural services is highly desirable.
We invite you to See Yourself at Marvin:
From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.
For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first.
We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!
Some of our unique and most popular benefits include:
- $300 annual wellbeing account to spend on what helps you feel happy + healthy
- Better Living Day! (a paid day off to go have some fun)
- Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
- Giving at Marvin – participate in organized volunteer opportunities
- Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships
Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!
Marvin is an Equal Opportunity Employer:
Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at CareerSupport@marvin.com.
Compensation: $89,094 to $111,368
