Role Overview:
Join a team that embraces your love for working with people, mentoring them as they achieve personal and professional goals!
Sodexo is seeking an experienced Operations Manager 2 to lead our Healthcare Food Service team at Novant Health Orthopaedic Hospital located in Wilmington, NC. Novant Health Orthopedic Hospital is a department of Novant Health New Hanover Regional Medical Center containing 94 staffed beds.
This position oversees 15 client employees, including 3 team leads, and is responsible for managing the entire account, which includes sanitation services, cafeteria operations, and patient meal production and delivery.
What You'll Do:
Key Responsibilities:
Provide leadership and daily oversight to 15 client employees, including 3 team leads.
Direct and manage all aspects of food service operations, including sanitation, cafeteria service, and patient meal production and delivery.
Ensure compliance with Sodexo, client, and healthcare regulatory standards related to food safety and sanitation.
Partner with clinical nutrition and nursing teams to ensure patient satisfaction and adherence to dietary requirements.
Drive operational efficiency and continuous improvement through staff development, process optimization, and cost control.
Maintain effective client relationships and ensure consistent service excellence aligned with Sodexo’s mission and values.
What We Offer:
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring:
- have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a healthcare system;
- have experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred;
- possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion;
- can analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;
- have experience effectively managing projects within agreed upon timelines;
Who We Are:
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements:
Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.
