The Patient Relations Clinical Specialist will be responsible for:- Receiving, tracking, responding to and facilitating resolution of patient/family questions, complaints and concerns.
- Interpreting and advising on hospital policies and procedures.
- Collaborating with multidisciplinary clinical and support teams
- Provides assistance and consultation to hospital staff in resolving difficult situations.
- Four days/week. On-site to start/orientation, then partially remote.
To qualify, you must have:- Bachelor's degree required. Bachelor’s degree in Nursing or Social Work preferred.
- A current license from the Commonwealth of Massachusetts to practice as a Registered Nurse or a Social Worker preferred.
- 5 years of healthcare experience; previous experience in Patient Relations preferred.
- Bilingual skills strongly preferred.
- Strong written and verbal communication, negotiation, and analytical skills to resolve complex problems.
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
