Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 11,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.
Location: Bettendorf - Bettendorf, IA, United States (US)
Employment Status: Hourly Full-Time
Function: Customer Experience
Pay Range: ($24.45 - $34.93)
Target Bonus: 5.0%
Req ID: 25548
75% travel
PRIMARY FUNCTION
Responsible for providing field service and support including troubleshooting, repair, installation, maintenance, and training on various types of industrial automation equipment. Service & support activities will be performed both on-site at a customer’s facility or in-house at a company owned location.
RESPONSIBILITIES
- Provide technical support, solve problems, testing, training, installs and maintenance.
- Deliver a consistent, positive, and exceptional customer service experience.
- Work environment may be individually focused or working with a team.
- Industrial troubleshooting in electrical, mechanical, PLC, HMI, robot programming, networks, and Fieldbus.
- Take initiative to meet challenging project timelines and budgets.
- Ability to travel as required (install, start-up, or field support) to successfully complete projects.
- Ability to support all aspects of equipment install (Rigging, alignment, wiring, startup, etc.)
- Complete all work related documentation on time.
- Identify potential future opportunities with the customer while onsite.
- Assist in any other activities that help to support ongoing strategies.
BACKGROUND EXPERIENCE
- Machine Programming (PLC/HMI) experience preferred
- Safety System, Network, and Fieldbus Programming and Trouble Shooting experience preferred.
- Experience in robotic processes preferred.
- Hydraulic/Pneumatic/Lubrication system troubleshooting experience preferred.
- Experience with in-field installation and start-up of intermediate to advanced level manufacturing equipment.
- Knowledge of system preventative maintenance on intermediate to advanced level manufacturing equipment.
- Ability to read and interpret electrical and mechanical prints.
- Robot Programming experience – Fanuc and ABB preferred.
- Basic knowledge of one of the following robotic processes: GMAW or Plasma cutting
- Successfully complete start up and debug on basic to intermediate level system.
- Intermediate electrical troubleshooting skills
- Record of positive customer feedback.
EDUCATION/TRAINING/EXPERIENCE
- Minimum requirement: High school diploma or GED (technical or vocational school preferred)
- Preferred: Associates degree focused in electrical, mechanical, mechatronics, or robotics
- 4 or more years electrical troubleshooting experience preferred
- Minimum five years of field service experience.
PHYSICAL DEMANDS
While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Repetition with activity; computer work. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT
The work environment is inside manufacturing facilities. Proper person protective equipment (PPE) is required at all times while in manufacturing facilities. The noise level in the work environment is usually moderate.
Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.
