Location: Reno - Reno, NV, United States (US)
Employment Status: Hourly Full-Time
Function: Customer Experience
Pay Grade and Range: USXX-H-41 ($50,861.00 - $72,659.00)
Bonus Plan: OIP
Target Bonus: 5.0%
Hiring Manager: Mark Stapleton
Recruiter: Kendra Bartl
Internal Candidate Eligibility Criteria:
1. Is a Lincoln Electric employee with at least 1 year of service
2. Is NOT on an active Performance Improvement Plan (PIP)
Field Service Technician
Job Summary
We are seeking a reliable, motivated, and hardworking Field Service Technician. The job consists of traveling to the customer’s location and providing the customer with onsite commissioning, end user training, troubleshooting equipment, and resolving issues on service calls.
Job Duties and Responsibilities
- Travel up to 75% domestically and internationally for onsite training and commissioning of new equipment. Passport required.
- Quality workmanship and attention to detail. Provide a professional and courteous customer experience.
- Provide onsite technical support for existing customers with machine issues.
- Troubleshoot and resolve issues with software, mechanical, and electrical components
- Keep detailed service event logs, including field reports, quality control reports, and updated information in Salesforce
-
Create procedures and documentation for internal training and continuous improvement
- Work closely with other factory personnel to ensure quality and continuous improvement efforts as it relates to customer satisfaction
- Support sales by providing system application and specification information.
- Troubleshoot and repair electrical systems, wiring and component failures in a production environment.
- Prioritize safe work practices daily. Complete Job Safety Analysis forms for each job site visited. Attend safety meetings as required
- Complete all travel and expense reports in a timely manner
- Responsible for company tools and credit card.
- Assist the technical support group with customer service by calling and emailing customers with technical issues, creating and closing cases in Salesforce, using LogMeIn 123 for onboard access to troubleshoot customer issues.
- Other duties as assigned
Education and Experience
- Associate Degree in electronics technology or similar field; or equivalent 3 years of experience is required
- Experience in an industrial equipment manufacturing environment preferred
- 3D Solid Modeling / CAD experience recommended
-
Previous work experience with CNC machine preferred
- Experience and proficiency reading electrical schematics
- Ability to use a hand-held Volt/Amp meter
- Experience working with and troubleshooting 3-phase and single phase equipment
- Exceptional interpersonal, oral, and written communication skills
- Experience in using industrial tools and equipment such as mechanical hand tools, power hand tools, etc.
- Must have customer support experience
- Ability to function in a self-directed environment
- Experience and basic understanding of pneumatics
- Computer literacy skills
Physical Demand and Work Environment
-
- Physical demands: Must be physically able to bend, stoop, climb, reach, lift 75 lbs. Stand and walk on concrete floors for extended time. Ability to use hands to finger, handle, or feel objects, tools, or controls. Reach with hands and arms; talk and hear
- Work environment: The noise level in the work environment can be moderate to extreme. Ability to work in hot and humid climates while wearing PPE. Ability to work in cold weather while wearing gloves and PPE. Involves dirty work surfaces, such as metal residue and dust, grease, oil, and other elements typical to industrial environments. Exposure to hot surfaces and material, as well as moving equipment.
Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.
