Position Overview:

In this temp-to-perm role, you will uphold our mission of providing a premier workplace environment by delivering exceptional customer service to the client's community. The following responsibilities and duties are subject to change at any time, based on business and client needs, at management's discretion.

Key Responsibilities:

Serve as a point of reference for all employees within the firm, and escalate special requests or concerns to the appropriate party

Respond to all inquiries in a polite and timely manner
Register, welcome, and assist guests in a friendly and professional manner
Handle space reservation requests
Provide telephone coverage for general inquiries, transfer requests, etc.
Perform inspections of office amenities, conference rooms, and supply inventory
Activate employee ID badges and troubleshoot when issues arise
Assist the Operations team with preparing space for new hires (i.e., preparing necessary onboarding materials and company merchandise)

Communicate maintenance and repair requests to appropriate parties
Develop and maintain business relationships and interact with a diverse variety of high-profile individuals and all levels of management

Strong proficiency with the office layout and company operations
Review and approve conference room reservation requests, collecting necessary information
Assist with conference room reservation conflicts while following proper escalation procedures
Participate in training new team members
Provide additional support for special events and large catering orders
Miscellaneous administrative duties, including actively updating logs and trackers
Ad-hoc projects related to facilities – administration, mail room, event support, office moves, reporting

Qualifications:

1-3 years of relevant administrative, hospitality, or workplace experience
Experience working in a team-based environment
Effectively collaborate with a team of receptionists
Flexibility to provide coverage and support outside of scheduled hours and shifts.
Flexibility to cross-train with same-level positions to provide team coverage when needed
Shift: 7:00 AM-3:00 PM, with flexibility to start/end later based on business and coverage needs
Experience working in an office setting with general knowledge of standard office technology and procedures
Strong communication and interpersonal skills
Ability to multitask, prioritize, and adapt quickly in a fast-paced, detail-oriented role
Exemplary spelling, grammar, and tone in both verbal and written communication
Excellent troubleshooting skills using critical thinking and available resources
Resourceful and proactive approach to problem-solving
Professional and polite demeanor and presentation
Ability to take initiative and work independently while simultaneously monitoring the team needs

Adhere to and uphold confidentiality and compliance practices
Bachelor's degree

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Reception (Temp-to-perm)