Job Purpose

Contributes to Smoothie King’s success by leading his/her team to create and maintain an exceptional Guest experience while upholding brand standards as well as modeling and acting in accordance to Smoothie King core values. The Assistant Manager is involved in all areas of store operations which include:

Leading and developing of their team
Ensuring an exceptional Guest experience
Providing a high-quality product
Maximizing sales performance
Driving profitability while maintaining a fun and welcoming atmosphere

Duties and Responsibilities

Action-Oriented

Reviews store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and adjusts accordingly
Drives implementation of company programs through action planning and inspiring team to meet operational standards and goals
Develops local store marketing plans to support brand initiatives
Initiates community outreach through marketing and special eventsUses operational tools such as Profit and Loss Statement, Business Review, Cash Management, Log Labor Matrix, and Inventory Management tools to achieve Operational Excellence

Building Effective Teams

Challenges the team to achieve results
Manages, actively by utilizing performance management tools to support organizational objectives provide feedback, set goals and utilize learning management system
Recognizes and reinforces individual and team accomplishments by using existing tools and programs as well as finding new, creative and effective methods of recognition
Utilizes and demonstrates effective management practices to create and maintain a successful store team resulting in an environment where team feels valued and respected

Composure

Handles differences between Guests and Team Members without escalating the situation
Communicates unexpected situations to Team Members calmly and without showing resistance and/or frustration
Is considered a confidant and/or resource in a tough situation

Drive for Results

Ensures team adhere to legal and operational compliance requirements
Adheres to all company food safety procedures while ensuring all Team Members are in compliance as well

Guest Focus

Encourages “Guest comes first attitude”
Trains and holds team accountable for delivering an exceptional Guest Experience
Solicits Guest feedback to understand Guest satisfaction

Hiring & Staffing

Delegates and communicates appropriate responsibilities and practices to team to ensure smooth flow of operations
Manages store’s staffing levels

Integrity & Trust

Manages team with integrity, honesty, and knowledge that promote the culture, values and mission of Smoothie King
Fulfills cash handling, financial and inventory reporting responsibilities with honesty

Time Management

Sets priorities for Team and themselves each day
Relies on their team by delegating Daily Checklist tasks to Team Members on shift
Plans ahead for managerial activities/tasks that fall outside of a normal day’s task(s)
Shows up on time for work
Completes required checklists and paperwork with no outstanding items by due dates

REQUIREMENTS

2 years Guest Service experience in a restaurant or retail environment
2 year Supervision experience
1 year experience analyzing financial reports
Demonstrated experience building community relationships
Ability to communicate clearly and concisely both orally and written
Ability to manage store operations independently
Ability to manage effectively in a fast-paced environment
Ability to manage resources to ensure established service levels are always maintained
Exception Interpersonal Skills
Knowledge of guest service techniques
Knowledge of supervisory practices and procedures
Organization and planning skills
Strong problem-solving skills
Team building skills
Strong leadership skills with the ability to lead and develop others
Ability to plan and organize work load
Ability to handle confidential and sensitive information
Available to work flexible schedule including nights and weekends
Ability to follow procedures and willingness to comply with dress code requirements
Ability to keep the store clean and follow food safety regulations
Ability to understand the basic operations of the POS cashier system effectively
Ability to move boxes, weighing up to 55 lbs throughout the store
Ability to position self to bend, reach and scoop through assigned shifts

We believe each day is filled with promise and possibility. And our purpose is to help you get the most out of it. That’s why each of our ingredients is chosen carefully, and every one of our blends is crafted masterfully. So you can be your best self, live your best life, and rule the day.

Smoothie King

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Assistant Manager