About the Role

At AV, we believe exceptional people experiences are critical to building and maintaining a strong, high-performing company. We're looking for a thoughtful, creative, and execution-oriented People Experience Manager to help us continue building those experiences as we grow.

Working closely with the Chief People Officer, you'll play a central role in designing and delivering the programs, experiences, and People practices that support employees throughout their journey at AV. You'll help us understand what our people need, identify opportunities to make their experience better, and turn those insights into programs that are thoughtful, practical, and scalable.

You'll also be a trusted and highly visible member of the People team. Employees and managers will look to you for guidance, support, and perspective, so strong judgment, empathy, and the ability to build trust matter just as much as your ability to build great programs.

This is a broad, hands-on role for someone who enjoys moving between designing a new employee experience, partnering with a manager, improving a People process, and making sure the important details of the employee lifecycle are handled exceptionally well.

You'll Thrive in This Role If…
You love building things that make work better for people. You're energized by taking an idea and turning it into an experience employees can actually feel.

You're also someone people naturally trust. Employees feel comfortable coming to you, managers value your perspective, and you can navigate a sensitive conversation with the same confidence you bring to launching a new program.

You enjoy both sides of People work: the creative, strategic work of imagining what could be better and the operational discipline required to make it happen. You don't need every problem to come with a playbook, and you're comfortable taking ownership and figuring out the path forward.

What You'll Do

Build Meaningful People Programs & Experiences

Shape and continuously improve the employee experience across key moments in the employee lifecycle
Design and build People programs that strengthen connection, engagement, recognition, performance, and the overall employee experience
Lead employee listening efforts, including engagement and pulse surveys, and turn feedback and insights into meaningful action
Partner with the CPO to identify what AV needs next and take programs from idea through design, launch, adoption, and continuous improvement
Bring creativity and fresh thinking to how we engage, connect, recognize, and support employees
Partner with our Talent Development leader to help bring learning, manager development, and career growth initiatives to life across the organization
Use employee feedback, participation, and data to understand what's working and continuously improve our programs

Be a Trusted People Partner

Build strong, trusted relationships with employees and managers and serve as a go-to resource for day-to-day People questions, guidance, and support
Coach and support managers through employee situations, performance conversations, team dynamics, and other People matters
Provide employees with a trusted, approachable place to ask questions, share concerns, and seek guidance
Bring sound judgment, empathy, discretion, and business perspective to sensitive or complex situations
Support organizational change initiatives and help leaders and employees navigate growth and change effectively
Partner closely with the CPO on People and organizational priorities, taking ownership of issues and initiatives and knowing when to collaborate, escalate, or independently move something forward
Stay close to the employee experience, surfacing themes and opportunities that can help us strengthen our culture and organization

Create a Seamless Employee Journey

Own and continuously improve onboarding and offboarding experiences for employees in the U.S. and internationally
Coordinate across employees, managers, IT, payroll, benefits, and external partners to ensure transitions are thoughtful, organized, and seamless
Create an onboarding experience that helps new hires feel welcomed, connected, and equipped to contribute quickly
Ensure employee changes and lifecycle processes are handled accurately, consistently, and with a high level of care
Identify friction in People processes and workflows and build simpler, more scalable ways of working
Help optimize and evolve the People tech stack, leveraging systems, automation, and AI to create a more seamless and scalable employee experience

Who You Are

4-6 years of progressive experience across Employee Experience, People Programs, People Operations, HR Business Partnering, or related People roles
Bachelor's degree in Human Resources, Business, Organizational Development, Psychology, or a related field, or equivalent practical experience
Demonstrated experience designing and building People programs and employee experiences
Strong People judgment and experience serving as a trusted resource to both employees and managers
Experience coaching managers and navigating employee relations, performance, and other sensitive People situations
Experience owning or meaningfully supporting employee lifecycle processes, including onboarding and offboarding; experience supporting employees across multiple countries is a plus
Strong program and project management skills with the ability to take an idea from concept through implementation and adoption
A creative and curious approach to People work, with an instinct for identifying opportunities and finding practical ways to make the employee experience better
High emotional intelligence and the ability to build credibility and trust across levels and functions
Strong operational instincts and attention to detail - you care about both the experience and the execution
Comfort operating independently, making judgment calls, and taking ownership while knowing when partnership or escalation is needed
Strong written and verbal communication skills with a collaborative, low-ego approach
Comfort working in a growing environment where priorities evolve and there is always something new to build or improve

Our Culture & How We Work at AV
Regardless of title, this is what great looks like at AV.

Put team and stakeholders first. We win together and measure success by the value we create for our investors, founders, and each other.
Take extreme ownership and bias toward action. We act like owners, move with urgency, and follow through.
Debate rigorously and commit fully. We welcome diverse views, use data and sound judgment, and once aligned, execute as one team.
Focus on what matters most. We prioritize impact, simplify where possible, and channel energy where we have a real advantage.
Be AI-forward and tech-optimistic. We actively use AI and emerging technologies to work smarter, make better decisions, and amplify human judgment — not replace it.
Stay curious and think big. We are continuous learners, aim high and build for long-term impact.

Benefits & Perks
We offer a flexible, employee-first benefits program designed to support your health, financial well-being, and life outside of work. Benefits begin shortly after hire and are designed to give you choice and flexibility based on your needs.

Comprehensive health coverage with multiple plan options, including employer-funded deductible support and HSA contributions
Dental and vision plans with multiple coverage tiers
Tax-advantaged accounts including HSA, FSA, and commuter benefits (with monthly employer contribution)
401(k) with company match and immediate vesting
Company-paid life and disability insurance, plus optional supplemental coverage
Additional support programs including EAP, health advocacy, and wellness resources
Flexible, unlimited PTO and generous paid parental leave
11 company holidays

Compensation

Compensation includes base salary plus equity and corporate bonus.

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